Customer Feedback

We are constantly striving to exceed your expectations in all that we do. Therefore, in order to keep improving our facilities and services we positively encourage you to let us know your comments, good or bad.

If you would like to make a comment about our services, or if we have failed to meet your expectations in any way, we would welcome the opportunity to address your concerns.

We have customer comments cards available within leisure centres, or if you wish to make a comment via the Sefton Council Corporate comment system please visit www.sefton.gov.uk. We aim to give you a full response within 10 days of receipt.

The aim of our customer charter and comments card is to help us provide you with the best possible service and facilities at all times.

Our Active Sefton Customer Charter is our promise to you that standards are in place for each of our centres, the behaviour and procedures that our staff follow and our activities.

Please Note:

If for any reason you are not satisfied with the response you receive at this first stage, a further investigation will be undertaken by a nominated Senior Manager who will respond to you within a further two weeks. If you are still not happy with our response, the Chief Executive of Sefton Council will then review the investigation and respond to you within a further two week.

Sign up to our newsletter – pink tab on the left hand side. We don’t send out a newsletter anymore, so can we remove this please. The link is a page advertising that we do as well http://www.active-sefton.co.uk/component/content/article/429.html

Other Languages

If you would like any of our documentation made available in another language, large print, audio tape or braille, please contact reception*.

إذا لديك الرغبة فى الحصول على أى من مستنداتنا او وثائقنا بلغة أخرى، طباعة آبيرة، على شريط صوتى

مسجل، او بطريقة بريل للمكفوفين، الرجاء الأتصال على الأستقبال

(Arabic)

如果您想索取任何文件的其他语文译本，大字本、录音带或盲文版本，请向接

待处查询。

(Chinese)

W celu uzyskania którejkolwiek z naszych publikacji w innym języku, dużym drukiem, na taśmie magnetofonowej lub w alfabecie Braille’a, prosimy skontaktować się z recepcja

(Polish)

Se gostava que disponibilizássemos qualquer dos nossos documentos em outro

idioma, impressão em grandes dimensões, em gravação áudio ou em Braille, por

favor entre em contacto com a recepção.

(Portuguese)

Если вы хотите получить любую нашу документацию на другом языке, крупным, шрифтом, на аудиокассете или на языке Брайля, пожалуйста, обращайтесь в. приемную

(Russian)

*At your local leisure centre recpetion.