customer feedback
Customer Feedback
We are constantly striving to exceed your expectations in all that we do. Therefore, in order to keep improving our facilities and services we positively encourage you to let us know yourcomments, good or bad!
If you would like to make a comment about our services, or if we have failed to meet your expectations in any way, we would welcome the opportunity to address your concerns.
In the first instance, please complete one of our Customer Comment Cards and place in the box provided. Alternatively you may like to use the 'Contact Us' area and select a subject from the subject box. You can also make your comments via the Sefton Council Corporate Comment system at www.sefton.gov.uk
In either case, you will then receive an acknowledgement of your comment within three days of receipt, and a full response within ten days.
If for any reason you are not satisfied with the response you receive at this first stage, a further investigation will be undertaken by a nominated Senior Manager who will respond to you within a further two weeks.
If you are still not happy with our response, the Chief Executive of Sefton Council will then review the investigation and respond to you within a further two weeks.
The aim of our Customer Charter and Customer Comment Cards is quite simply to help us to provide you, our valued customers, with the best possible services and facilities at all times.
Our Customer Charter is our promise to you that standards are in place for each of our centres, the behaviour and procedures that our staff follow and also our activities.
To read our full promise to you please use the download below.
