Active Sefton Programmes & Events
Customer Feedback
We are constantly striving to exceed your expectations in all that we do. Therefore, in order to keep improving our facilities and services we positively encourage you to let us know yourcomments, good or bad!
If you would like to make a comment about our services, or if we have failed to meet your expectations in any way, we would welcome the opportunity to address your concerns.
In the first instance, please complete one of our Customer Comment Cards and place in the box provided. Alternatively you may like to use the 'Contact Us' area and select a subject from the subject box. You can also make your comments via the Sefton Council Corporate Comment system at www.sefton.gov.uk
In either case, you will then receive an acknowledgement of your comment within three days of receipt, and a full response within ten days.
If for any reason you are not satisfied with the response you receive at this first stage, a further investigation will be undertaken by a nominated Senior Manager who will respond to you within a further two weeks.
If you are still not happy with our response, the Chief Executive of Sefton Council will then review the investigation and respond to you within a further two weeks.
The aim of our Customer Charter and Customer Comment Cards is quite simply to help us to provide you, our valued customers, with the best possible services and facilities at all times.
Our Customer Charter is our promise to you that standards are in place for each of our centres, the behaviour and procedures that our staff follow and also our activities.
To read our full promise to you please use the download below.
Other Languages
If you would like any of our documentation made available in another language, large print, audio tape or braille, please contact reception*.
إذا لديك الرغبة فى الحصول على أى من مستنداتنا او وثائقنا بلغة أخرى، طباعة آبيرة، على شريط صوتى
مسجل، او بطريقة بريل للمكفوفين، الرجاء الأتصال على الأستقبال
(Arabic)
如果您想索取任何文件的其他语文译本，大字本、录音带或盲文版本，请向接
待处查询。
(Chinese)
W celu uzyskania którejkolwiek z naszych publikacji w innym języku, dużym drukiem, na taśmie magnetofonowej lub w alfabecie Braille’a, prosimy skontaktować się z recepcja
(Polish)
Se gostava que disponibilizássemos qualquer dos nossos documentos em outro
idioma, impressão em grandes dimensões, em gravação áudio ou em Braille, por
favor entre em contacto com a recepção.
(Portuguese)
Если вы хотите получить любую нашу документацию на другом языке, крупным, шрифтом, на аудиокассете или на языке Брайля, пожалуйста, обращайтесь в. приемную
(Russian)
*At your local leisure centre recpetion.
